Terms of Service – Ayu Wellness Co.

Last Updated: 03 October 2026

Welcome to Ayu Wellness Co. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Our Store

Ayu Wellness Co. sells personal-care and wellness products, including Hair Oil and Beard Oil, through our online store.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate.

Product images may vary slightly from the actual product due to photography, lighting, screen settings or packaging updates.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number and payment details.

We reserve the right to cancel or decline an order in situations including:

• Incorrect or incomplete customer information
• Product unavailability
• Suspected fraudulent or unauthorized transactions
• Pricing or listing errors
• Circumstances beyond our reasonable control

If a prepaid order is cancelled by us, the applicable amount paid will be refunded.

4. Prices and Payments

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes and shipping charges, if any, will be displayed at checkout.

We may change product prices at any time. Any price change will not affect an order that has already been confirmed, except where there is an obvious pricing or technical error.

5. Shipping and Delivery

Orders placed before 6:00 PM are generally processed for same-day dispatch.

Orders placed after 6:00 PM will be treated as orders received on the next day for dispatch purposes.

We aim to deliver orders within 7 days from dispatch, depending on the delivery location and courier service.

For complete details, please refer to our Shipping Policy.

6. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Return & Refund Policy.

Due to hygiene and safety considerations, opened or used personal-care products may not be eligible for return except where applicable for defective, damaged or incorrect products.

7. Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible and the applicable Return & Refund Policy will apply.

8. Proper Use of Products

Our products are intended for their stated personal-care purposes and should be used according to the instructions provided on the product packaging or website.

Customers should discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

9. Intellectual Property

All content on this website, including the Ayu Wellness name, logos, photographs, product images, graphics, text and designs, is owned by or licensed to Ayu Wellness Co., unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.

10. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our website or systems
• Introduce malicious software or harmful code
• Copy or misuse our website content
• Provide false or misleading information

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers and other service providers.

Your use of such services may also be subject to their respective terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Ayu Wellness Co. shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, natural events, technical failures or interruptions to third-party services.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any updated version will be published on this page with the revised Last Updated date.

14. Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business.