Shipping Policy – Ayu Wellness Co.

Last Updated: 03 October 2026

Thank you for shopping with Ayu Wellness Co. We aim to process and dispatch your orders quickly and safely.

1. Order Processing & Dispatch

• Orders are generally dispatched on the same day when placed before 6:00 PM.
• Orders placed after 6:00 PM will be treated as orders received on the next business day and will be dispatched accordingly.
• Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at checkout.

2. Delivery Time

We aim to deliver orders within 7 days from the date of dispatch, depending on the delivery location, courier service and other circumstances.

Delivery may take longer in certain areas due to:

• Weather conditions
• Courier delays
• Public holidays
• Remote delivery locations
• Unforeseen logistical circumstances

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

4. Tracking Your Order

Once your order is dispatched, tracking details will be shared with you where available. You can use the tracking information to check the current status of your shipment.

5. Incorrect Address

Customers are responsible for providing a correct and complete delivery address and contact number.

If an order is returned to us because of an incorrect or incomplete address, the customer may be contacted regarding re-shipping and applicable additional shipping charges.

6. Delayed or Lost Shipments

If your order has not been delivered within the expected delivery period, please contact us with your order number. We will coordinate with the courier partner to check the shipment status.