Return & Refund Policy

Last Updated: 03 October 2026

Thank you for shopping with Ayu Wellness Co. We want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

• You received a wrong product.
• The product was damaged during delivery.
• The product has a manufacturing defect.
• The product received is materially different from what was ordered or described on our website.

For hygiene and safety reasons, opened, used, or partially used products cannot be returned unless the product itself is defective or the wrong product was delivered.

2. Time Limit for Reporting

Any issue with your order must be reported within 48 hours of delivery.

Please provide:

• Order number
• Name and contact details
• Clear photographs/video of the product
• Photographs of the outer packaging and shipping label
• A brief description of the issue

3. Damaged Products

If your package arrives damaged, please take photographs/video of the package before opening it, if possible.

After reviewing the evidence, we may offer:

• Replacement of the product; or
• Refund of the applicable amount.

4. Wrong Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or refund, as applicable.

5. Refunds

Once your return/refund request is approved, the refund will generally be processed to the original payment method.

For prepaid orders, refunds will be initiated after the returned product is received and inspected, where a return is required.

The time taken for the amount to appear in your bank account/card may depend on your payment provider.

6. Non-Returnable Products

The following are generally not eligible for return:

• Products that have been opened or used
• Products returned without the original packaging
• Products damaged after delivery due to misuse or improper storage
• Products returned after the applicable reporting period
• Products purchased from unauthorized sellers

This does not limit any rights available to consumers under applicable law.

7. Order Cancellation

Orders may be cancelled before they are dispatched by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible. If the product has already been delivered, the applicable return policy will apply.

8. Exchange / Replacement

Where a replacement is approved, Ayu Wellness Co. may send a replacement product of the same type, subject to availability.

If the replacement is unavailable, we may process an appropriate refund.

9. Return Shipping

If the return is approved because you received a damaged, defective, or incorrect product, Ayu Wellness Co. will provide appropriate instructions for the return.

For issues arising from customer misuse, incorrect storage, or other circumstances not attributable to the product or our fulfilment, return shipping may not be covered.

10. Refund for Unfulfilled Orders

If Ayu Wellness Co. is unable to fulfil a confirmed prepaid order, the amount paid for the unfulfilled order will be refunded through the applicable payment method.

We reserve the right to verify every return/refund request before approving it.

Important: This policy should be read together with our Terms & Conditions, Privacy Policy and Shipping Policy and is subject to applicable Indian consumer laws and regulations. The Department of Consumer Affairs currently lists the Consumer Protection (E-Commerce) Rules and their amendments, including a 2026 amendment. Consumer Affairs